7780 Transit Road

Williamsville, NY

(716) 634-2240

Policies

Payment Policy: 

We accept cash, checks, Visa/MasterCard/Discover/American Express cards, and CareCredit. Payment is due in full at the time services are rendered. If you require an estimate for services, we will be happy to provide you with one. For patients requiring hospitalization, a deposit is required at the time of drop off, and the full balance must be paid at discharge.

Leash/Carriers: 

We request that all cats and dogs be on leashes or in carriers prior to entering the clinic. We ask this with the safety of your pet in mind. We are located on a busy road, and would like to avoid any pets escaping and potentially being in a high risk or harmful situation. If your pet is coughing, you may be asked to keep your pet in your vehicle until we are able to place you in an exam room. This is to help avoid contamination of the waiting room, exposure to other pets and the possibility of spreading contagions. 

Cancellations/No-Show Appointments: 

We understand that life happens and that you may not be able to make your appointment. However, we request at least a 24 hour notice for any and all cancellations. Any cancellations, no-shows or late appointments will be marked on the patient’s file. Missed appointments and appointments cancelled with less than 24 hours notice before the scheduled appointment time are subject to a fee.

Late Appointments: 

The staff at The Animal Hospitable make every effort to maintain a schedule that allows individual time with each pet. Appointments are set to reserve this time, making it critical that you arrive to the appointment on time. If you are 10 or more minutes late for your appointment, you may be asked to reschedule. If you elect to wait, please understand that the wait time may be unpredictable and that priority is given to those patients that arrive on time for their appointment.

Dispensing Medication Policy: 

In accordance with NYS law, in order for the doctors to dispense any medication (yes, even flea/tick and heartworm prevention) and any prescription diets, your pet needs to have been examined by one of our doctors within a year. A doctor-patient relationship must be maintained on a yearly basis in order to receive medications. Some medications that are dispensed also require blood testing (ie. heartworm prevention, thyroid medication, NSAIDs, etc.). These blood tests are done to ensure adequate medication dosage, as well as pet health and safety. If you are unsure if your pet needs an exam or blood testing done give our office a call!