Policies


Payment Policy: Payment is due at the time services are rendered. We accept cash, checks, Visa/MasterCard/Discover/American Express cards, and CareCredit. Payment in full is due when services are rendered. If you require an estimate for services, we will be happy to provide you with one. For patients requiring hospitalization, a deposit is required at the time of drop off, and the full balance must be paid at discharge.

Leash/Carriers: We request that all cats and dogs be on leashes or in carriers prior to entering the clinic. We ask this with the safety of your pet in mind. We are located on a busy road, and would like to avoid any pets escaping and potentially being in a high risk or harmful situation. If your pet is coughing you may be asked to hold your pet in your vehicle until we are able to place you in an exam room to avoid contamination of the waiting room and exposure to other pets.

Cancellations/No-Show Appointments: We understand that “life happens” and that you may not be able to make your appointment. We request at least a 24 hour notice for cancellations. Any cancellations, no-shows or late appointments will be marked on the patient’s file. Appointments cancelled less than 24 hours before the scheduled appointment time are subject to a fee.

Late Appointments: The staff at The Animal Hospitable make every effort to maintain a schedule that allows individual time with each pet. Appointments are set to reserve this time, making it critical that you arrive to the appointment on time. If you are 10 or more minutes late for your appointment, you may be asked to reschedule. If you elect to wait, please understand that the wait time may be unpredictable and that priority is given to those patients that arrive on time for their appointment.

Dispensing Medication Policy: In accordance with NYS law, in order for the doctors to dispense any medication (yes, even flea/tick and heartworm medication), your pet needs to have been seen by one of our doctors within a year. Some medications that are dispensed also require blood testing (ie. heartworm prevention, thyroid medication, NSAIDs, etc.). If you are unsure if your pet needs an exam or blood testing done give our office a call!